We're with you from the start...
94% of customer satisfaction rate on Trust Pilot
99.9% Server Up Time
85% of customers use Finance+
We understand that adopting a new system is a journey. Your named Project Manager will be on hand to help every step of the way, from getting the setup right, to helping you engage your staff.
At the beginning of the project, our experienced business analysts will spend time with you to understand your specific needs, how your organisation works and your key business requirements. RotaMaster is not an off-the-shelf product - it is built to adapt to your service and our consultancy sessions will help you get the most from the system from day one.
There is a dedicated training room at RotaMaster HQ (Yorkshire) but our training team is national, covering the whole of the UK and Ireland. We provide flexible training options and tailor the training to meet your requirements. Our self-help website, bespoke training videos and handy staff guides will give you the ongoing confidence to use the system effectively.
The RotaMaster SMS service helps you communicate with staff, and with research showing that staff are 65% more likely to engage with SMS notifications than email, it's a great tool to drive efficiency. SMS can be used to communicate shift reminders, vacant shifts and automated notifications of shift booking approval etc.
A Cloud Based Solution
The RotaMaster cloud gives you access to the system from anywhere with an internet connection. Working from home? No problem. You'll be hosted at our highly resilient UK based, GDPR compliant data centre, and with 99.9% server uptime you can be confident that the system will be available whenever you are.
Our friendly in-house support team are on hand to assist with any queries or issues that you many have.
Available 24/7/365 for critical issues, you can be assured that the team is always contactable. Our support team is highly rated with over 95% positive feedback.
What Our Customers Say
RotaMaster has totally transformed the way we manage our workforce and their shifts. It has allowed us to eliminate the cumbersome manual processes we had in place previously saving the organisation significant amounts of time and money.
David Phillips - Divisional Lead, North Wales Out of Hours Service
Now that all our HR data is stored in one central place we no longer have to worry if the spreadsheets we are relying upon are actually the latest versions. With relevant access rights, the team is now able to share and rely upon real-time, up-to-date HR information on a daily basis. Having grown to 300+ staff, the people+ module from the RotaMaster suite was long overdue and represents a massive improvement in HR management for us.
Janet Dawson - HR & Training Support Officer, East Lancashire Medical Services
We have been Rota Master users since 2007 and we have recently worked closely with RotaMaster to shape the development of its new time and attendance module. We can now accurately record and monitor staff attendance data entirely automatically through Rota Master, increasing control and reducing the costs associated with unauthorised absence & lateness.
Alan Levett - Finance Director, Barndoc Healthcare Limited
RotaMaster saves us a several hours per day compared to manual rotas…I would absolutely recommend RotaMaster to other services.
Alison Marsden - Operations Team, East Lancashire Medical Services