-
Totally Urgent Care
The team at Totally Urgent Care detail how RotaMaster has revolutionised operations across over 20 Urgent Treatment Centres in the UK
The team at Totally Urgent Care detail how RotaMaster has revolutionised operations across over 20 Urgent Treatment Centres in the UK
Through automating monthly processes
and less finance resource required
Across all sites
Streamlining operations and improving compliance
The challenge
Prior to implementing RotaMaster, Totally Urgent Care was running a cumbersome manual rota management system that relied heavily on spreadsheets and finance admin staff.
Rishi Patel, Head of Operations & Business Development at Totally Urgent Care told us, “We utilise our workforce across all Totally Urgent Care operations so we needed a robust rota management system that would allow us to create rotas and manage our workforce efficiently across our sites. Initially we wanted reliable software to manage the rotas for our Urgent Treatment Centres, because it is all shift-based work and we rely on a complex mix of Totally Urgent Care employees as well as independent contractor clinicians.”
Totally Urgent Care wanted to be able to advertise their available shifts easily and efficiently, instead of relying on email distribution lists which were difficult to keep up to date. They were also looking to streamline their payroll processes, without having to rely on finance staff to consolidate complex timesheets every month.
From a HR point of view, Totally Urgent Care were keen to improve their management of everything from absences to mandatory training, to ensure that they were always compliant without the need to cross reference different spreadsheets.
The solution
Rishi Patel explained, “We knew RotaMaster was a market leader for rota management software and that it had a good reputation in the healthcare space because we had made a few calls and received lots of recommendations. Also some of our doctors also work for other healthcare providers and the message from them was loud and clear – you need RotaMaster”
“When we met with RotaMaster we learned about the suite of value-add modules that were on offer with RotaMaster and we decided to implement their HR Module, People+ too.”
The results
We asked Totally Urgent Care to list the top five benefits the organisation has experienced since implementing RotaMaster. Rishi Patel said, “RotaMaster is an excellent and well established rota management tool. It is very adaptable to your needs and saves a significant amount of time in back office functions. There are many benefits coming to light every day as we grow with the system.”
Rishi Patel added, “Prior to RotaMaster looking ahead to book GPs was difficult. It would have been the responsibility of one person poring over a spreadsheet trying to make sense of the raft of information from different managers, all of whom capture their details in different ways. We were playing catch up, only able to work on our rotas one month in advance. With RotaMaster we are now ahead of the game. We are able to book our GPs months ahead of when we need them and the uniformity in the way data is recorded via RotaMaster across all sites makes life a whole lot easier.”
The last word…
The final word goes to Dan Annetts, Co-Founder and Director of Totally Urgent Care who said, “Using RotaMaster has revolutionised how we are able to manage rotas at Totally Urgent Care – improving many aspects, from timely and accurate communication with our teams, to managing our financial information and payment processes.”
Book a demo