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National Unplanned Pregnancy Advisory Service (NUPAS)
Craig Barker, Operations Manager details the effortless implementation of RotaMaster.
Craig Barker, Operations Manager details the effortless implementation of RotaMaster.
Implementation time
Plus two large call centres in the UK
Moving to RotaMaster to eliminate unneccessary mistakes
Module added onto RotaMaster Core software
The challenge
The National Unplanned Pregnancy Advisory Service (NUPAS) approached RotaMaster with an all too familiar dilemma. They were currently using an Excel spreadsheet to create rotas for their clinical staff, doctors, non-contractual anaesthetists and contact centre staff, however, over time it had become unmanageable. Changes were difficult to make, and unnecessary errors were being made.
The brief was simple, NUPAS wanted a software which would be able to create rotas, months in advance and across multiple teams. Being able to assign staff with specific skills sets to shifts was non-negotiable.
The solution
NUPAS agreed that RotaMaster would be the best solution for their challenges, deciding upon:
The organisation had multiple clinics throughout the UK and two large call centres, so it was imperative that implementation was meticulous. A timescale of three months was agreed to ensure that sufficient time was given to embed the software and train staff effectively before go-live.
The results
Within three months of sign-off, NUPAS were up and running with RotaMaster. The implementation process, included:
All of this was completed on time, and to the satisfaction of NUPAS. Craig Barker, Operations Manager at NUPAS who commented, “There is no doubt about the care and enthusiasm that your (RotaMaster) staff have. Their constant availability through the process has helped so much.”
The final word goes to Craig Barker, who praised the whole team, “I have been nothing but amazed at your company’s excellent service.”
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